Improving your confidence with Out of Hours Emergencies

For a new Student Veterinary Nurse or Veterinary Care Assistant, answering the phone out of hours and attempting to triage patients over the phone can be extremely overwhelming and daunting. Whilst you are not expected to have all the answers, improving your confidence with out of hours triage, phone calls and emergencies will better prepare you to answer client questions and be as helpful as possible in practice. This webinar will cover what triage is, common emergencies, questions to ask and considerations to make, how to prepare equipment for an emergency and self care in emergency situations. You will also find a printable PDF 'Questions to Ask' document that I recommend keeping in your nursing pouch or pocket for a quick reference guide to help you in emergency scenarios and a copy of my First Aid at Home guide for owners which will help you give tips to clients but also will serve as revision for your exams. I really hope you find this webinar helpful. Please do follow me on Instagram @megthervn and let me know what you think!